Frequently Asked Questions
Find quick answers to common questions about our services, processes, and policies. Can't find what you're looking for? Contact our support team.
General Questions
What services does Swift Sage Tech offer?
We offer comprehensive digital solutions including web development, mobile app development, cloud infrastructure, API development, UI/UX design, and consulting services. Our team specializes in modern technologies and scalable solutions.
How long has Swift Sage Tech been in business?
Swift Sage Tech has been delivering innovative technology solutions for over 5 years, serving clients across various industries with a focus on quality and customer satisfaction.
What industries do you work with?
We work with clients across 15+ industries including healthcare, finance, e-commerce, education, logistics, real estate, and more. Our adaptable approach allows us to understand and serve diverse business needs.
Do you work with startups or only established companies?
We work with businesses of all sizes, from early-stage startups to enterprise corporations. We tailor our approach and solutions to match your business stage and budget requirements.
Project & Pricing
How do you price your projects?
Our pricing is based on project scope, complexity, timeline, and required technologies. We provide detailed proposals with transparent pricing after understanding your requirements. We offer both fixed-price and hourly billing options.
What is the typical project timeline?
Project timelines vary based on complexity. Simple websites take 2-4 weeks, web applications 6-12 weeks, and complex enterprise solutions 3-6 months. We provide detailed timelines during the planning phase.
Do you require payment upfront?
We typically work with milestone-based payments. A small upfront payment (usually 25-30%) is required to begin work, with remaining payments tied to project milestones and deliverables.
Can I make changes during development?
Yes, we accommodate reasonable changes during development. Minor adjustments are usually included, while major scope changes may affect timeline and budget. We discuss all changes transparently before implementation.
What happens if my project goes over budget or timeline?
We provide regular updates and communicate any potential delays or budget concerns immediately. For fixed-price projects, we absorb reasonable overruns. Any major changes are discussed and approved before proceeding.
Development Process
What is your development methodology?
We follow Agile development methodology with regular sprints, continuous integration, and frequent client feedback. This ensures transparency, flexibility, and high-quality deliverables throughout the project.
How do you ensure code quality?
We maintain high code quality through code reviews, automated testing, continuous integration, and adherence to industry best practices. All code is thoroughly tested before deployment.
Do you provide project updates?
Yes, we provide regular project updates through weekly reports, demo sessions, and dedicated communication channels. You'll always know the current status and next steps.
Can I see the work in progress?
Absolutely! We provide access to staging environments where you can review work in progress, test features, and provide feedback throughout the development process.
What technologies do you use?
We use modern, proven technologies including React, Next.js, Node.js, Python, TypeScript, cloud platforms (AWS, Google Cloud), and databases (PostgreSQL, MongoDB). We choose the best tech stack for each project.
Support & Maintenance
Do you provide ongoing support after launch?
Yes, we offer comprehensive post-launch support including bug fixes, security updates, performance monitoring, and feature enhancements. We have various support packages to meet different needs.
What is included in your maintenance packages?
Our maintenance packages include security updates, bug fixes, performance monitoring, backup management, uptime monitoring, and priority support. Higher tiers include feature updates and development hours.
How quickly do you respond to support requests?
Response times vary by support level: Emergency issues (< 2 hours), High priority (< 24 hours), Normal priority (< 48 hours). We provide 24/7 emergency support for critical production issues.
Do you provide training for our team?
Yes, we provide comprehensive training for your team including documentation, video tutorials, and hands-on training sessions to ensure you can effectively manage and use your new system.
What if we want to make changes later?
We can implement changes and new features after launch. Depending on your support package, you may have included development hours, or we can provide quotes for additional work.
Technical Questions
Do you handle hosting and deployment?
Yes, we can handle hosting setup, deployment, and ongoing infrastructure management. We work with various platforms including AWS, Google Cloud, Vercel, and Netlify based on your needs.
How do you ensure website security?
We implement comprehensive security measures including HTTPS, secure authentication, input validation, regular security audits, and compliance with industry standards like OWASP guidelines.
Will my website be mobile-friendly?
Absolutely! All our websites and applications are built with responsive design principles, ensuring optimal performance and user experience across all devices and screen sizes.
Do you provide SEO optimization?
Yes, we build SEO best practices into all our web projects including proper meta tags, structured data, fast loading times, and clean URLs. We can also provide ongoing SEO services.
Can you integrate with existing systems?
Yes, we specialize in system integrations including CRM systems, payment gateways, third-party APIs, databases, and legacy systems. We ensure seamless data flow between systems.
Getting Started
How do I get started with a project?
Simply contact us through our website, email, or phone. We'll schedule a consultation to discuss your requirements, provide a detailed proposal, and outline the next steps.
What information do you need to provide a quote?
We need details about your project goals, target audience, desired features, timeline, budget range, and any existing systems or assets. The more information you provide, the more accurate our quote will be.
Do you sign NDAs?
Yes, we're happy to sign Non-Disclosure Agreements (NDAs) to protect your confidential information and business ideas. We take client confidentiality very seriously.
Can you work with our existing team?
Absolutely! We can work as an extension of your existing team, collaborate with your developers, or take full ownership of the project. We're flexible and adapt to your preferred working style.
Do you provide free consultations?
Yes, we offer free initial consultations to understand your needs and determine if we're a good fit for your project. This helps both parties make informed decisions before committing.
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